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The Power of Experience in a World of Endless Options

Find out how to unlock the power of experience to drive growth and win the battle for hearts and minds.

Presenter(s)

Jamie Cornelius

ChangeUp

Tom Williams

Discount Tire


Thursday, Apr 27, 2023

11:00 a.m. - Noon


Session Description

In today’s hyper-convenient world, where every need or want seems a click away, the experience we provide can make the difference between winning and losing, not just to other direct competitors, but other retail channels and platforms. Find out how to unlock the power of experience to drive growth and win the battle for hearts and minds.

ChangeUp will share from their latest work with Discount Tire, which just opened its new Pit Pass store concept. The concept revolutionizes the customer journey for the chain and shows how technology is used to improve the retail experience, not just create new customer touchpoints.