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Exhibitor Manual

The Exhibitor Manual is your go-to resource for all show information and a list of services available through Freeman and the Duke Energy Convention Center. Review the manual below to start planning out your exhibiting experience.

Before you dive into ordering the things for your booth, the following information will save you time and money:

The Duke Energy Convention Center is the exclusive utilities and carpet cleaning provider. The following services are available through the DECC: electric, electrical equipment and accessories, utilities, carpet cleaning and porter service.

Additionally, orders can be placed directly with their exclusive and preferred on-site partners:
  • Spectra Food Services (exclusive)
  • Catering needs or sampling approval Steven Hennigan, Director of Catering Sales: (513) 419-7254
  • Smart City (exclusive)
  • Internet (Wi-Fi) and telecommunications: (513) 419-7202
  • Prestige AV & Creative Services (preferred in-house, onsite provider)
  • Booth / Banner hanging and AudioVisual Equipment rentals: This email address is being protected from spambots. You need JavaScript enabled to view it. or (513) 419-7326
  • Exclusive rigging labor provider at the Duke Energy Convention Center

How to Order Electric (Service and Equipment), Utilities and Cleaning Services

To become more “green” and preserve the environment, the Duke Energy Center no longer uses paper order forms. Please click here to place your order. Note: you will be prompted to provide your booth number, however if you do not have this information, you may still continue.

Event or Show: 2024 Shop! MarketPlace
Advance Rate Deadline Date: Sunday, March 17, 2024

Important Note: The advance rate deadline date presents an opportunity to save a considerable amount of money. Orders not received prior to the advance rate deadline date will receive floor pricing.

Be advised that the DECC does not provide drayage services, nor do they have storage space available on-site. No merchandise/freight will be accepted by DECC personnel. Please see the Freeman Exhibitor Kit for further instructions on scheduling shipments to and from the facility.


If you have questions about any of DECC’s services, please refer to the FAQ tab on thier website under “EXHIBITORS” or contact exhibitor services at This email address is being protected from spambots. You need JavaScript enabled to view it. or (513) 419-7317.


Host Hotel: The Hilton Netherland Plaza

As a reminder, all exhibitors will need to register for their show badges.

ALERT: Beware of Third-Party Hotel Vendors

In partnership with Hilton Hotels, we've secured discounted rates at the Hilton Netherland Plaza. Through our partnership, we're able to offer you convenient and affordable options for your trip to Shop! MarketPlace. Hilton is the only hotel provider endorsed by Shop! MarketPlace, and we encourage you to book through them early for the best selection and price. Unauthorized housing companies may contact you and advertise cheaper rates or may imply or claim an affiliation with Shop! MarketPlace. Please be vigilant if dealing with any companies or services other than our authorized hotel that imply or claim an affiliation with the Shop! MarketPlace Show. Reservations made through any other agency will be at your own risk. If you are contacted by another housing company attempting to sell hotel rooms, please notify us at This email address is being protected from spambots. You need JavaScript enabled to view it.