5 to 7 June 2023, Waterfront Hotel, London
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How you transform your business as technology, consumer, habits industry dynamic s change? Find out from those leading the charge.
9:00 - 10:00 AM
Retail is evolving faster than ever, and the role of the physical store is shifting along with it. As digital capabilities grow and consumer expectations continue to change, retailers across North America are rethinking what stores are meant to do, and how they deliver value. In this forward-looking panel presentation representing well-known retailers and brands, we’ll explore the key trends shaping today’s retail landscape, from experience-driven environments and service-based flagships to technology integration, operational efficiency and the growing influence of hospitality and community. Through real-world examples, we’ll examine how brands are responding to pressure points such as rising costs, shifting shopper behaviors and the need to seamlessly connect physical and digital channels. Join us for a fast-paced look at the ideas, innovations and strategies redefining the store, and what they signal for the future of retail design. Takeaways:
10:00 - 10:20 AM
As banks reinvent their branches for digital-first customers, they face challenges long familiar to retailers: Balancing technology with human connection, designing for trust, and maintaining brand consistency at scale. This session explores how financial institutions are rethinking physical spaces through evolving branch models, research backed insights and changing customer behaviors. Discover how experiential design strategies can translate digital convenience into meaningful, high-performing environments that build confidence, engagement and long-term loyalty across every location. Takeaways:
10:30 - 10:50 AM
Visual digital technologies like displays, interactive touchpoints and creative LED installations are becoming a bigger part of modern retail environments. But when digital is treated as an add-on rather than part of the design process, it often feels disconnected from the space. In this Smart Talk session, we’ll explore how designers and creative technologists can work together early on to make sure digital elements truly belong in the environment and enhance the overall retail experience. Takeaways:
11:00 AM - 12:00 PM
Join Bevan Bloemendaal, Founder of BB Creative Consultancy, for a fireside chat with German-based streetwear brand SNIPES. The conversation will explore SNIPES’ role in this past year’s Shop! Ideation Conference & Retail Challenge, the impact the brand is making within the communities they serve, and what’s next as they continue to shape culture through retail.
9:30 - 9:50 AM
Retail spaces today must do more than simply sell products, they must adapt, perform and tell a story. As a case study The University CO-OP at the University of Texas at Austin offers a compelling example of how thoughtful planning, flexible design and strong partnerships can transform a nonprofit bookstore into a dynamic retail destination. In this Smart Talk session, attendees will explore how modular fixturing, strategic zoning and adaptive layouts allow the store to seamlessly transition between everyday campus retail and the surge of thousands of fans on game days. Hear how combining retail strategy, strategic adjacencies, and brand storytelling, the project demonstrates how physical environments delivers measurable results because of emotional connection. Attendees will hear about lessons learned, project insights and performance data from concept to completion, offering practical ideas that apply to all retail environments. Takeaways:
10:00 - 11:00 AM
Exceptional consumer experiences begin before the sales floor – it starts with culture. This keynote session will explore how a two-year transformation of a regional VM team at New Balance reshaped performance, customer impact, and collaboration. Discover the importance of empowering teams, embracing strategic evolution, and fostering trust – all of which can unlock and eliminate bottlenecks. Through real-world lessons, understand how intentional culture building creates future ready organizations, ones that elevate both internal performance and the experiences delivered to today’s consumers. Takeaways:
11:00 - 11:20 AM
Shopping today is about more than the transaction, it’s about creating meaningful, memorable experiences at every touchpoint. In this Smart Talk session, discover how to turn shopper insights into strategic display designs that not only capture attention but also influence behavior at the point of purchase. Explore how data-driven thinking, creative execution and a deep understanding of shopper motivations can come together to elevate in-store engagement and deliver measurable results. Whether you're refining existing programs or building from the ground up, this session will provide practical approaches to designing displays that truly resonate – and convert. Takeaways:
11:30 - 11:50 AM
Sustainability in retail is increasingly driven by transparency expectations from consumers and regulators – but its success depends on how well decisions move through design, sourcing, and retail execution. This session reframes sustainability as a shared system, offering practical insight into where misalignment occurs and how early collaboration enables more credible, effective progress. Takeaways:
1Hd- 50, 010 Avenue, NY 90001
United States
Name: Ronaldo König
Phone: 009-215-5595
Email: info@example.com
Name: Ronaldo König
Phone: 009-215-5595
Email: info@example.com
1Hd- 50, 010 Avenue, NY 90001
Australia
Name: Ronaldo König
Phone: 009-215-5595
Email: info@example.com
Name: Ronaldo König
Phone: 009-215-5595
Email: info@example.com
1Hd- 50, 010 Avenue, NY 90001
United States
Name: Ronaldo König
Phone: 009-215-5595
Email: info@example.com
Name: Ronaldo König
Phone: 009-215-5595
Email: info@example.com
